General Questions
We offer a curated selection of products with fast processing, reliable shipping, and a rewards system that allows you to earn Smoke Points on every order.
Yes. You must create an account or log in before placing an order so we can process and track your purchases properly.
You must be 19 years or older to purchase from this store. Age verification may be required before your order is processed.
Support is available via live chat from 10:00 AM to 8:00 PM daily. You can also email us anytime at [email protected]. We typically respond within 24 hours.
Shipping
Delivery times vary depending on your location, but most orders arrive within a few business days after being shipped.
Shipping is a flat rate of $20 for standard areas. Rural and remote locations are subject to a $40 shipping rate due to higher carrier delivery costs. Free shipping is available on orders over $120.
Yes. We ship to both urban and rural areas across Canada. Rural and remote locations may require a higher shipping rate and slightly longer delivery times.
Yes. Once your order has shipped, a tracking number will be sent to your email so you can monitor delivery progress.
Orders
Add your desired products to your cart, proceed to checkout, enter your shipping details, and complete your payment.
We currently accept Interac e-Transfer only.
Orders can only be changed or cancelled before payment has been received and processed.
Orders remain on hold until payment is confirmed.
You will receive an order confirmation email. Once payment is received, your order will be processed and shipped.
Discounts & Points
Yes. First-time customers receive 20% off their first order.
Smoke Points are our rewards system that lets you earn store credit on every purchase.
You automatically earn Smoke Points every time you place an order. Points are added to your account after purchase.
50 Smoke Points = $1 store credit.
Yes. You can redeem Smoke Points at checkout to reduce your order total.
Payments
Payment must be completed after placing your order. Orders are only processed once payment has been received and confirmed.
After checkout, you will receive detailed instructions on how to send your e-Transfer. Please ensure all payment details are entered correctly to avoid delays.
Unpaid orders will remain on hold and may be cancelled after a certain period if payment is not received.
Once payment has been received and your order is being processed, it cannot be cancelled.
Product Questions
We try to keep all listed products in stock, but availability may change due to high demand. If an item is unavailable, it may be removed or updated.
Each product page includes detailed information such as pricing, quantities, and available options to help you make an informed decision.
In rare cases, availability may change. If this happens, we will contact you with an update or replacement options.
If there is an issue with your order, please contact support immediately so we can resolve it as quickly as possible.
Yes. Many products come in different sizes, flavours, or quantities depending on the item.
Still Need Help?
Live Chat
10am to 8pm PST
We aim to respond to all inquiries as quickly as possible.
Thanks for your patience and support.